Privacy Policy

A legal disclaimer

This page explains what information Driftwood Home Services collects from visitors and clients, how we use it, who we share it with, and what you can do if you want to change or remove your data. If you have questions, contact us at Driftwoodhss@gmail.com or (916) 337-9204.

Privacy Policy - the basics

Driftwood Home Services is an owner-operated handyman services business based in Huntington beach, Ca. We serve Orange County communities. This privacy policy applies to www.driftwoodhs.com and any communication channels we run (phone, text, email, social media).

We collect information you give us directly when you contact us or book a job:

Contact information — name, phone number, email address, and street address (for the job site).
Job details — descriptions of the work you want done, photos you send, and any additional context (zip code, neighborhood, scheduling preferences).
Communications — the content of phone calls, texts, emails, and chat messages with us.
Payment information — credit card or check details when you pay an invoice. Card payments are processed by our payment provider; we do not store full card numbers on our servers.

We use the information you give us to:

Reply to your inquiry and provide a written estimate.
Schedule and complete the work you've hired us for.
Send you reminders and follow-ups about the job (text and email).
Process payment and issue receipts.
Address warranty and workmanship-guarantee claims.
Improve our services and response times.

We do not sell your information. We do not use it for advertising or marketing to people other than you. If you ask to be added to a "let me know about seasonal maintenance" list, that's the only marketing-style outreach we'll do, and you can opt out at any time by replying STOP to a text or unsubscribing from an email.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with law enforcement or regulators if legally required (subpoena, court order). We will tell you if this happens unless we are legally prohibited from doing so.

We keep your job records for 7 years after the last job, primarily to honor the workmanship guarantee and answer any "did you work on this?" questions that come up later. After 7 years, records are deleted from our active CRM. Server logs are retained for 30 days.

You can:

Access a copy of the information we have about you. Email benny@westernmihandyman.com and we'll send it within 30 days.
Correct incorrect information. Same email, we'll fix it.
Delete your information. We'll delete what we can, while retaining what we're legally required to keep (tax records, signed contracts).
Opt out of any optional communications. Reply STOP to a text or unsubscribe from email.

We do not knowingly collect information from anyone under 13. If you believe we have, contact us and we will delete it.